After placing your order, you will receive an email confirming the order. If you’re unsure for whatever reason, don’t be shy – get in touch with our customer service team at firstname.lastname@example.org and we’ll do our best to sort it out.
Unfortunately we can’t cancel or amend any online orders after your order has been placed. With this in mind, please be extra careful when you’re placing your order to make sure that all your details are full and correct.
All orders placed after 12pm AEST are usually processed the next business day. During busier periods such as sale and public holidays, this can delay the processing of your order due to the influx. We do try our hardest to process orders ASAP but please note this isn’t always the case. If you are concerned your order might get delayed, please leave a customer note in the “comments section” of the cart page before clicking on checkout.
You may receive your tracking number before your parcel has been scanned by Auspost. Don't stress! It can normally take up to 24 hours to show the tracking details on Auspost's website. If your tracking number is still invalid after 24 hours, please contact us at email@example.com
Gift Cards will be sent to you via email. At checkout, copy and paste the code and the amount will be deducted from your order. Gift Cards have a 1 year expiry date. Once your gift card has been emailed to you, it is active and ready to be used.
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